Sunday, February 04, 2007

This Weekend & iTunes Update

Chloe's 1st Birthday Party

This weekend we celebrated Chloe's 1st birthday by having a big party with nearly 30 friends and relatives showing up at Mission Bay Park. It was a huge success thanks to Wendy's great planning and organization, I think everyone had a great time despite there being a bit of wind chill on an otherwise beautiful San Diego day. We definitely needed a kite or 2 to take advantage of the wind!

Here's a pic of Chloe getting her first birthday cake and what happens when you let her eat it. We'll be uploading more pictures to our gallery soon!

iTunes Sucks Update

I got a few comments from people about my iTunes Sucks post wondering how iTunes customer service addressed the issue as well as commenting that either some people either had never had any problems with iTunes themselves or also had heard of others having problems with iTunes, too.

Here's what they had to say (they replied in about 6 hours to Wendy):

I understand that after downloading your purchase, your songs are not appearing in your iTunes library. I'm sorry to hear that your iTunes Store purchases are missing from your iTunes Library. Fortunately, those items may still be on your hard disk. To look for them, follow the steps in this

Instructions for finding missing music and video downloads

The instructions tell you to search your computer for all .m4v, .m4p and .ipg files on your PC, which was what I had done myself. They did nothing to resolve the issue that the iTunes application completely lost reference to a download and that all the downloads were now named download.m4p so had to be renamed manually as well as manually have all the song details (artist, album, etc) manually entered. Luckily it was only 5 songs.

The problems with the songs brings up an interesting issue, which is that when you buy a song off iTunes, that only entitles you to download the song once. If you lose it or if the download fails and you aren't able to find the file on your PC, you may be completely stuck.

Apple's remedy to lost songs is to make sure you back up your downloads. In my opinion, for $1/song, they should allow you to download a song more than once. 3 times seems like a reasonable number to me.

Now to figure out why downloads get stuck on this computer... since I can't seem to find any cases where downloads get stuck exactly the same way.

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